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About iService

iService is an online customer service/resource center developed to efficiently field questions, concerns and updates in a timely fashion. It is a central website where requests can be sent directly to iPipeline. The requests are electronically sent to the desktop of the appropriate staff at iPipeline as well as to you, the sender. Each request is assigned a tracking number so that you can monitor it every step of the way. Every time an iPipeline employee updates your request, you will be automatically notified via e-mail. This system monitors and tracks every request from start to finish and files it in a personal history log. iPipeline employees monitor iService daily to ensure efficient and timely work flow and adherence to service level agreements.


iService Announcements

7/1/2009 7:11:00 AM Union Central
Excel Secondary Guarantee UL has been discontinued by the carrier.
6/25/2009 9:40:00 AM Mutual of Omaha
Forms for the Premium Payment List Bill- Med Supp product are available.
6/24/2009 3:36:00 PM AXA Equitable
AXA Equitable Level Term Series 150 is now available to add to your product information profile.
6/23/2009 9:28:00 AM United World
Forms are availalable for the Premium Payment List Bill- Med Select and Premium Payment List Bill- Med Supp products.
6/22/2009 1:31:00 PM Phoenix
You can now add Protector Term Life, Protector Term Life ROP and Universal Life with Guarantee to your life quote profiles.
6/22/2009 9:26:00 AM AXA Equitable
AXA Equitable Level Term Series 150 is now available to add to your forms and rates profiles.
6/17/2009 8:38:00 AM NACOLAH
The NA Pillar Index annuity is available for addition to your profile.
6/15/2009 8:34:00 AM ING Reliastar
New rates for TermSmart are available in our system.
6/10/2009 10:13:00 AM Fidelity Life Association
Rapid Decision Term product quotes as “Simplified Issue”.
6/5/2009 1:20:00 PM Allianz of North America
GenDex Foundation IUL is available for addition to your profile.
6/4/2009 12:36:00 PM NACOLAH
The Rapid Builder product is available for addition to your profile.
6/2/2009 3:32:00 PM Principal
Term rates are now available for you to add to your rates profile.
6/2/2009 8:43:00 AM Allianz of North America
Term rates for Allianz have been updated...
6/1/2009 10:37:00 AM Protective PPGA/Institutional
Term rates for the Protectives have been updated...
5/31/2009 10:25:00 PM ING USA Annuity & Life Insurance
SimpleChoice Seven & Selectra Multi-Strategy have been discontinued in our system.
5/26/2009 9:48:00 AM Aviva Life of NY
Rates have been updated for ART, Term 10/20/30...
5/26/2009 9:18:00 AM Mutual of Omaha
Forms are available for LTC product Mutual Care At Work.
5/26/2009 9:17:00 AM United of Omaha
Forms are available for LTC product LTC Workplace Solutions.
5/22/2009 8:51:00 AM Lincoln National Life Insurance Company
Forms for Lincoln LifeGuarantee SUL (2009) are available to be added to your form profile.
5/19/2009 8:17:00 AM United of Omaha
Forms are available for LTC products Assured Solutions Gold and Cash-First.
5/19/2009 8:17:00 AM Mutual of Omaha
Forms are available for LTC product Mutual Care Plus.
5/17/2009 9:01:00 PM ING USA Annuity & Life Insurance Company
GoldenSelect Premium Plus has been discontinued in our system.
5/15/2009 12:38:00 PM Cincinnati Life Insurance Company
Juvenile Packets term forms are now available.
5/15/2009 9:19:00 AM EquiTrust
Certainty 3, Certainty Select 3, MarketTen Index, MarketTen Bonus Index, Builder Bonus Index & Performance Bonus Index products were discontinued as of 5/15/09.
5/12/2009 5:43:00 PM Companion Life of New York
GUL Express and GUL Complete are now available to add to your permanent product profile.
5/11/2009 3:54:00 PM Security Mutual Life Insurance Company of New York
Unisex Security XLC and Unisex Capital UL Max are now available to add to your forms and permanent product profiles.
5/6/2009 10:16:00 AM Transamerica Life
TransAce GUL rates are available for addition to your profile.
5/4/2009 8:52:00 AM MetLife and MetLife Investors USA
Both MetLife and MetLife Investors USA offer Tele-Application forms for Term Life, Universal Life, Variable Universal Life and Whole Life products. They will each need to be added to your form profiles as a product.
5/4/2009 8:26:00 AM Protective PPGA/Institutional
Updated rates for the Protective Centennial G II UL 5/09 product are available for addition to your profile.
5/2/2009 8:33:00 AM New York Life
NYL Preferred Fixed Annuity now offers a 7-year interest rate guarantee period and this product is available to be added to your annuity product profile.
4/30/2009 11:42:00 AM MetLife of Connecticut
Term forms are available as product names Life Application and/or Tele-Application.
4/29/2009 4:01:00 PM William Penn
Longevity UL 100 is no longer for sale effective 4/30/09 and has been removed from our systems.
4/27/2009 11:47:00 AM Allianz of North America
At the request of Allianz, we have disabled their term products for quoting purposes. The 2009 term products will be available for addition to your profile on June 2, 2009.
4/26/2009 7:14:00 PM ING Reliastar
New rates for the TermSmart product are now available for quoting.
4/24/2009 4:58:00 PM Sun Life Financial
Sun Executive - MI is now available to add to your forms profile.
4/24/2009 12:18:00 PM Security Benefit Life
Security Benefit/First Security annuity rates and forms are no longer available in our system.
4/23/2009 8:30:00 AM Prudential Financial
Carrier is currently displaying the 1/09 and 5/09 rates for the Term Essential product as there is no transition period for this repricing. The old rates will be removed from our system on 5/1/09.
4/20/2009 8:47:00 AM Aviva Life & Annuity
Term and ART rates have been updated for Aviva Life and Annuity...
4/16/2009 8:59:00 AM Aviva Life and Annuity/Aviva New York
The Lifetime Builder II IUL products are available for addition to your profile.
4/13/2009 9:18:00 AM Nationwide
Income Promise SPIA forms are available to be added to your form profile.
4/9/2009 12:10:00 PM Allianz Life of North America
The Endurance Plus annuity is now available for addition to your profile.
4/9/2009 9:01:00 AM Genworth Life and Annuity Insurance Company
Forms are available to be added for the Lifetime Provider SUL II B product.
4/9/2009 8:55:00 AM NACOLAH
North American has suspended sales of the following annuities: North American Director, Formula Choice, Formula Select, North American Paramount Choice Ten.
4/8/2009 2:06:00 PM Americo
Forms are available for the Platinum Assure 5 annuity product.
4/7/2009 10:27:00 AM Transamerica Occidental Life Insurance Company
Transamerica Occidental Life Insurance Company has completey merged with Transamerica Life Insurance Company. Therefore, Transamerica Occidental Life Insurance Company has been removed from all systems.
4/7/2009 9:54:00 AM MetLife
Group Long-Term Care forms are available for VIP2 Multi-Life with Premier option and Individual Long-Term Care forms are available for VIP2 with Premier option.
4/1/2009 5:06:00 PM West Coast Life
Golden Legacy Protector X UL is now available to add to your permanent product profile.
2/12/2009 12:07:00 PM LTC Products - Links updated 1/28/09
Please click these links to review available LTC products that can be added to your LTC quote engine. To have products added please call support. Products available AK to MO
Products available MS to WY
11/16/2008 11:03:00 AM NAILBA-Standard Informal Transmittal Form
Click here for NAILBA Standard Informal Form
10/12/2006 3:45:00 PM iService Introduction Brainshark!!
Brainshark iService Introduction Link
9/28/2006 8:57:00 AM TROUBLESHOOTING for Access to Website Tools
Having trouble accessing your iPipeline tools? Receiving a login screen and you have the correct link? Make sure you are using INTERNET EXPLORER AS YOUR BROWSER enable first party cookies, third party cookies and session cookies, close the browser, come back in and your problem should be solved. If you have further issues please contact us directly at 800.758.0824,
7/27/2006 3:26:00 PM How to ADD to Age 100 to your current Term Length options:
  • Log into iservice
  • Go to the Administration Tab
  • Select Edit Profile
  • Then select Term Rate Profile

    On this page under Term Length Options
    You will need to click YES for Include to Age 100 option then click "Update/Refresh" at the bottom of the page.

  • Have questions or need help?
    Call us at (800) 758-0824 or e-mail support@ipipeline.com