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About iService

iService is an online customer service/resource center developed to efficiently field questions, concerns and updates in a timely fashion. It is a central website where requests can be sent directly to iPipeline. The requests are electronically sent to the desktop of the appropriate staff at iPipeline as well as to you, the sender. Each request is assigned a tracking number so that you can monitor it every step of the way. Every time an iPipeline employee updates your request, you will be automatically notified via e-mail. This system monitors and tracks every request from start to finish and files it in a personal history log. iPipeline employees monitor iService daily to ensure efficient and timely work flow and adherence to service level agreements.


iService Announcements

11/19/2009 3:32:00 PM Banner Life
Life Value Term 20 & 30 term product information is available to be added to your product profile.
11/19/2009 3:32:00 PM William Penn Life
Life Value Term 20 & 30 term product information is available to be added to your product profile.
11/17/2009 10:14:00 AM Aviva Life and Annuity
Agent Contracting forms have been added for Aviva Life and Annuity.
11/16/2009 6:58:00 AM Genworth Life and Annuity Insurance Company
Colony Term UL 10/15/20/30 rates, product information and forms are available to be added to your profiles.
11/16/2009 6:57:00 AM Genworth Life Insurance Company
Colony Term UL 10/15/20/30 rates, product information and forms are available to be added to your profiles.
11/10/2009 3:02:00 PM Western Reserve Life
UW Guidelines, UW Requirement Chart and Build Charts have been updated for TermPlus.
11/9/2009 8:35:00 AM Western Reserve Life
WRL TermPlus new rates effective November 9th, 2009; includes a new ROP rider.
WRL TermPlus with ROP is no longer available.
11/9/2009 8:28:00 AM TLIC (Family Market)
The Ultima Elite II term has been replaced with Ultima Champion term. Rates effective 11/9/2009 includes a new ROP rider.
The Ultima Elite II Term with ROP is no longer available.
11/9/2009 8:26:00 AM TLIC (Family Market)
Home Protector term with ROP is no longer available.
11/9/2009 8:21:00 AM Stonebridge
Stonebridge Term Life new rates effective 11/9/2009; which includes a new ROP rider. Product information has also been updated.
Stonebridge Term Life with ROP is no longer available.
11/6/2009 8:34:00 AM United of Omaha
Rates for Term Life Express and Term Life Complete are now available to add to your rates profile.
11/3/2009 1:08:00 PM John Hancock
John Hancock Term (with CER) rates are now available to add to your rates profile.
11/2/2009 2:26:00 PM ING
ING changed their name in our system to:
  • ReliaStar Life Insurance Company *Member of ING family of companies
  • ReliaStar Life Insurance Company of NY *Member of ING family of companies
  • Security Life of Denver Insurance Company *Member of ING family of companies
  • 10/30/2009 12:13:00 PM Security Mutual Life Insurance Company
    Capital UL Max is now available in NY to add to your forms and permanent product profiles.
    10/29/2009 12:16:00 PM Allianz Life of North America
    Endurance Elite annuity is available for addition to your profile.
    10/26/2009 8:41:00 AM Banner Life
    New rates and product information updates effective 10/26/09.
    10/26/2009 8:40:00 AM William Penn
    New rates and product information updates effective 10/26/09.
    10/25/2009 7:18:00 PM Hartford Life
    New rates for the Hartford Bicentennial UL Freedom product are available for quoting.
    10/22/2009 5:01:00 PM Prudential
    Prudential is displaying both the new and old rates for their Term Essential, Term Elite & ROP products because there is no transition period. The old rates will be disabled on 11/2 when the new rates become effective.
    10/16/2009 12:26:00 PM Symetra Life
    Fixed annuity rates are now available for addition to your profile.
    10/12/2009 4:33:00 PM Lincoln Benefit Life
    Quotes for the TrueTerm product have been removed from our quoting engine per the carriers request.
    10/5/2009 2:20:00 PM ING Security Life of Denver
    New rates for the ING Guaranteed Death Benefit UL II product are now available for quoting.
    10/5/2009 12:20:00 PM MetLife
    Whole Life product info can be added to your permanent product profile.
    10/1/2009 12:48:00 PM Genworth Life Ins Co.
    Lifetime FlexPlus II has been replaced with the new GenGuard UL. GUL rates and product information are available for you to add to your rates and permanent info profiles.
    10/1/2009 8:32:00 AM MetLife Investors USA
    MetLife Guarantee Advantage UL rates are available for you to add to your rates profile.
    10/1/2009 8:30:00 AM Prudential
    New rates are now available for the Protector UL product.
    9/25/2009 4:44:00 PM Genworth Life & Annuity
    Lifetime FlexPlus II has been replaced with the new GenGuard UL. GUL rates and product information are available for you to add to your rates and permanent info profiles.
    9/25/2009 3:02:00 PM Genworth Life Ins Co of NY
    Lifetime FlexPlus II has been replaced with the new GenGuard UL NY. GUL rates and product information are available for you to add to your rates and permanent info profiles.
    9/21/2009 8:35:00 AM ING Security Life of Denver
    New rates for the ING Guaranteed Death Benefit UL II product are now available for quoting.
    9/14/2009 8:00:00 AM AXA
    Forms are available for the new VUL product - IL Legacy II
    9/8/2009 8:26:00 AM Genworth
    The GenGuard SUL has replaced the Lifetime Provider SUL II & II B product for Genworth Life and Annuity and Genworth Life Insurance of NY. Please update your permanent product profile.
    9/3/2009 11:52:00 AM American General Life Companies
    ContinUL Extend Plus is now available to add to your rates profile.
    9/2/2009 12:16:00 PM American National
    ANICO Indexed Universal Life is available to add to your permanent product profile.
    9/2/2009 11:40:00 AM United of Omaha
    Forms and product information for Guaranteed Universal Life Survivor are now available to add to your forms and permanent product profiles.
    9/1/2009 3:07:00 PM Transamerica Life
    New term rates are available for the Trendsetter Super series....
    8/28/2009 8:33:00 AM Phoenix
    You will not be able to quote the following products as they are no longer for sale:
  • Phoenix Protector Term Life
  • Phoenix Universal Life with Guarantee
  • 8/24/2009 8:42:00 AM Nationwide
    Nationwide YourLife No-Lapse Guarantee UL forms are available.
    8/17/2009 8:46:00 AM NACOLAH
    Custom Guarantee Generation 5 UL rates are available for addition to your profile...
    8/17/2009 8:31:00 AM Lincoln National
    Effective 8/17/09, Lincoln will no longer accept applications for face amounts below $250,000 for the LifeElements Level Term 2009.
    8/14/2009 12:10:00 PM Phoenix
    Phoenix Joint Advantage UL forms are now available to add to your iService profile.
    8/13/2009 8:43:00 AM NACOLAH
    ADDvantage Term rates, Build Charts and Underwriting Guidelines have been updated. Addvantage 30 has been discontinued.
    8/10/2009 1:12:00 PM Principal
    Permanent product information is available for Principal Universal Life Flex.
    8/10/2009 12:54:00 PM Hartford Life
    Hartford Joint Legacy II is now available to add to your forms profile.
    8/4/2009 2:09:00 PM Protective PPGA/Institutional
    Preferred Tobacco and Tobacco rates have been updated for the Centennial G II product
    2/12/2009 12:07:00 PM LTC Products - Links updated 3/20/09
    Please click these links to review available LTC products that can be added to your LTC quote engine. To have products added please call support. Products available AK to MO
    Products available MS to WY
    11/16/2008 11:03:00 AM NAILBA-Standard Informal Transmittal Form
    Click here for NAILBA Standard Informal Form
    10/12/2006 3:45:00 PM iService Introduction Brainshark!!
    Brainshark iService Introduction Link
    9/28/2006 8:57:00 AM TROUBLESHOOTING for Access to Website Tools
    Having trouble accessing your iPipeline tools? Receiving a login screen and you have the correct link? Make sure you are using INTERNET EXPLORER AS YOUR BROWSER enable first party cookies, third party cookies and session cookies, close the browser, come back in and your problem should be solved. If you have further issues please contact us directly at 800.758.0824,
    7/27/2006 3:26:00 PM How to ADD to Age 100 to your current Term Length options:
  • Log into iservice
  • Go to the Administration Tab
  • Select Edit Profile
  • Then select Term Rate Profile

    On this page under Term Length Options
    You will need to click YES for Include to Age 100 option then click "Update/Refresh" at the bottom of the page.

  • Have questions or need help?
    Call us at (800) 758-0824 or e-mail support@ipipeline.com